Flooding

Flooding causing a danger to life

You should contact the Fire and Rescue service if flooding is causing a danger to life or limb.
Although their main responsibility is saving lives, they may also help pump out flood water from your property where possible.
Telephone: 999 Online: www.bucksfire.gov.uk

Flooding on the public highway

Contact Buckinghamshire Highways if there is flooding on a public road or footpath caused by a blocked drain or road gully.
In office hours: 01296 382416 Out of office hours: 01296 486630
You may find it easiest to report flooding on a public highway via Buckighamshire Council’s website.

Flooding from a public sewer

Contact your water utility company if the cause of flooding is from a sewer, a burst water main or a household stormwater drain.
Thames Water can be contacted on 0800 316 9800 

Flooding from a main river or reservoir

You should contact the Environment Agency’s Floodline on 0345 988 1188 if the cause of flooding is from a main river or reservoir. If you’re unsure, you can identify a river or watercourse on the Environment Agency’s main river map.

The Environment Agency’s Floodline: 0345 988 1188 provides support and advice regarding flooding.

Their website also contains helpful information on what to do before or during a flood, and after flooding.

Homeowners who have already suffered damage from flooding can also ask their home insurers about the ’Build Back Better’ scheme. If their home insurance includes this scheme as part of the policy, the insurer should work with them to assess if additional flood resilience or resistance measures could benefit their home in the future. The scheme covers the cost of installing such measures up to the value of £10,000, over and above work to repair damage and loss caused by a flood.

 The Property Guide to Flood Resilience aims to inform homeowners about how to reduce flood risk to their homes and the variety of methods available. It also includes contact details for surveyors/providers of Kitemarked flood protection equipment.

The Property Protection Advisor tool allows residents to enter details of their properties, and will provide a breakdown of suitable measures and approximate product costs for their particular property. The tool is free to use and has no ongoing obligations.

You can sign up for flood warnings by phone, text or email.

If you own or lease a property with a watercourse (stream, river, ditch, or culvert) running through or adjacent to your land, you have legal responsibilities as a "riparian owner." These responsibilities help to manage flood risks and maintain water flow.

Find out more on the Environment Agency’s owning a watercourse page.