This page is intended to provide information on the Coronavirus pandemic, including local services. It is updated regularly - please let us know if there is anything we have missed via

This page contains details on the following: 

Advice and information

Help and volunteering

Parish Council information

Support services

Support for mental health/wellbeing


Supermarket priority hours and delivery

Posters for high-risk or self-isolating households

Advice and information

Government Websitefor the latest updates and advice, including guidance on self-isolating and social distancing. Visit to book a free test straightaway if you display symptoms. 

NHS Website – for more information on symptoms, self-isolating, test and trace, and vaccination.  

Buckinghamshire Council Website - for the latest information on local services including schools and transport.

Help and volunteering

If you are self-isolating and need help with things like accessing groceries/medication then please contact us on To help us deal with requests as efficiently as possible, please use the email address if you are able to do so, including Help as the subject title.

Those without internet access can call 07760 458079. Please leave a message and someone will get back to you as soon as possible.  

We are lucky to have many wonderful volunteers within our community, so please don't be afraid to ask for help if you need it.  

If you need to contact the council about other matters, please use our regular contact details, so that we can respond to those who need help as quickly as possible.

Please note we are not an emergency service. Contact 999 in the event of a life-threatening emergency. For medical assistance, see the information on the NHS provided above. 

Parish Council information

The Parish Council office is working hard to support the community during this challenging time. Please see our contact page for more information on how to get in touch.  If possible, please contact us by email.

Councillors can still be contacted by phone or email. See the Councillors page for contact details.

Support services

There are range of services available to help those who are struggling: 

Buckinghamshire Family Information Service – advice and support for families

Buckinghamshire Local Emergency Support – help with urgent short-term emergencies

Buckinghamshire Business Support - details on local and Government support for businesses

Buckinghamshire Disability Service - advice and support for people with disabilities

Buckinghamshire Connection Support – provides help with a wide range of problems

Age UK Bucks – services and support for older people in Bucks

Aylesbury Food Bank – food bank with several locations around Aylesbury

Sharing Life Food Bank – food bank based in Thame 

Aylesbury Vineyard Church Storehouse Foodbank - food bank based in Aylesbury

Aylesbury Vale Financial and Debt Advice Service – resources to help with debt

Citizens Advice Aylesbury Vale – provides free, confidential advice

Aylesbury Homeless Action Group – housing advice and support for over 18s

Turn 2 Us - benefits calculator and grants search

Shelter – housing and homelessness charity

The Money Advice Service - free and impartial money advice, set up by government

DWP – Budgeting Loan – interest free loans for those on certain benefits 

Domestic Abuse:

24-hour National Domestic Abuse Helpline: 0808 2000 247.

Anybody worried about causing harm to the ones they love can get help by contacting Respect Phoneline - 0808 802 4040.

Young People affected by domestic abuse can get support through:
Childline 0800 1111
SAFE 0800 133 7938

Buckinghamshire Safeguarding Team - protects vulnerable adults or children from abuse or neglect.
Call the Adults Team on: 0800 137 915 Times: 9am to 5:30 Monday to Thursday and 9am to 5pm on Friday Outside these hours you can: Call 0800 999 7677 (Emergency Social Work Team) or leave a message on the Safeguarding Adults Team answerphone.
Concerned about a child? Call the Buckinghamshire First Response Team on: 01296 383 962 or 0845 460 0001. Email:, Fax: 01296 382 207. Outside of office hours call 0800 999 76 77 (Emergency Social Work Team)

Local domestic abuse organisations:

Wycombe Women’s Aid - provides safe temporary and emergency accommodation, as well as practical and emotional support - 01494 461367

Aylesbury Women’s Aid - provides free information, emotional support and access to safe temporary accommodation - 01296 437777

Aylesbury Vale & Milton Keynes Sexual Assault and Abuse Support - provides support, information, advice and guidance to victims and survivors - 01296 719772


Support for mental health and wellbeing:

Buckinghamshire and Oxfordshire 24/7 Mental Health Helpline provides round the clock advice for those struggling with their mental health and emotional wellbeing. 

For adults, call 01865 904997 and for children and young people, call 01865 904998.

When someone is seriously ill or injured, or in an acute confused state, call 999.

Further sources of support/tips for coping:

Give us a Shout - 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. Text SHOUT to 85258. 

Tips to help you cope from Mind

British Psychological Society resources

British Association for Counselling and Psychotherapy guidance around managing anxiety

National Autistic Society guidance 

Place2Be – Guide to helping parents answer questions from their children and to support family wellbeing

Young Minds – Talking to your child about Coronavirus and 10 tips from their Parents Helpline to support family wellbeing

Carers UK – Guidance for carers

Coronavirus related Scams

Advice from Thames Valley Police 

Following reports of Covid-19 related scams, Thames Valley Police is urging the public to remain vigilant against criminals using the publicity around the coronavirus as a chance to target their victims with fraudulent emails, phone calls, text messages or door to door services. We are encouraging residents to look out for their friends, family and neighbours. There are examples of communities working together to help local residents and we don’t want to discourage this so we ask that people consider the following advice to avoid falling victim fraudsters:

Door scams:

We are aware of people knocking on the doors of elderly and vulnerable people offering to shop or other services for them and then taking money without providing what they have offered.

  • If you can, only accept help from people you are familiar with or who can prove who they are.
  • Do not hand over a bank card or large sums of cash to anyone on your doorstep.
  • Please look out for your neighbours and family members who may not have access to social media and therefore will not be receiving this information.

 Watch out for scam messages:

A number of online scams offering fake services are being reported nationally. Don’t click on the links or attachments in suspicious emails, and never respond to unsolicited messages and calls that ask for your personal or financial details.

Shopping online:

If you’re making a purchase from a company or person you don’t know and trust, carry out some research first and ask a friend or family member for advice before completing the purchase. If you decide to go ahead with the purchase, use a credit card if you have one, as most major credit card providers insure online purchases.

For more information on how to shop online safely, please visit:

Coronavirus Testing Kits:

We are aware that some maybe trying to sell fake coronavirus tests. At this time the public are not being offered COVID-19 tests to purchase and no companies have been deployed to carry out checks in homes or businesses, this will be a scam.

If you have been a victim of fraud or cyber-crime, report it to Action Fraud online or by calling 0300 123 2040.


Update from Buckinghamshire Council 

There has been a rise in the number of scam complaints related to the coronavirus outbreak. Latest complaints include reports of a South Buckinghamshire woman in her 80s who answered the door to a man who tried to demand £220 in cash to complete a health and safety check. Additionally, there have been widespread complaints of scammers trying to take people’s bank details to cover payments for school meals whilst the schools are closed.

Residents are also being urged to be especially wary of people offering or selling:

  • Virus testing kits – these are only offered by the NHS.
  • Vaccines or miracle cures – there is currently no vaccine or cure.
  • Shopping or medication collection services that require payment upfront.
  • Home cleaning services.
  • Overpriced or counterfeit products.

Residents must also be wary of emails, texts, telephone calls and messages via social media from scammers offering refunds on taxes or bills, as these are highly prevalent.

Trading Standards have provided some helpful tips to help prevent people from becoming victims of scams:

  • Don’t be pressurised into making a decision. If someone is trying to rush you or panic you, they are probably trying to scam you.
  • Only purchase goods from trusted retailers.
  • Be suspicious of requests for money upfront.
  • Do not give your bank card or bank details to a stranger. Never write your PIN number down.
  • Know who you’re dealing with – if you don’t know the person who’s offering you help then ask to be introduced by someone that you know and trust.

 If you have information or are worried about coronavirus related scams please contact Trading Standards. You can email or call on 01296 388788.


Trading Standards warning over ‘test and trace’ scammers

Trading Standards are warning people to be wary of 'phishing' texts and emails, to 'think before you click' on a link in a text or email suggesting, for example, that someone testing positive to Covid-19 had come into contact with them and recommending a click-link for more help.

Criminals can spoof texts, making messages appear in a chain of texts alongside previous genuine messages making them look so plausible. "So as the Test & Trace scheme rolls out, the warning is to be very alert. Residents should forward dodgy-looking emails to the National Cyber Security Centre at

As lockdown scams continue, Trading Standards advice to residents is:

  • Be sceptical, don’t be afraid to delete the email/text or put the phone down.
  • Take your time, don’t be rushed.
  • Know who you’re dealing with: if you need help, talk to someone you know or get in touch with Trading Standards advice line on 0300 123 2329
  • Protect your financial information, especially from people you don’t know.
  • Never engage with someone or allow them access unless you are able to verify their authenticity and who they are.

Residents who are being subjected to nuisance calls, can request a Truecall phone blocker from Trading Standards by emailing

Government Test & Trace guidance

Contact tracers WILL:

  • call you from 0300 013 5000
  • send you text messages from ‘NHS’
  • ask you to sign into the NHS test and trace contact-tracing website
  • ask for your full name and date of birth to confirm your identity, and postcode to offer support while self-isolating
  • ask about the coronavirus symptoms you have been experiencing
  • ask you to provide the name, telephone number and/or email address of anyone you have had close contact with in the two days prior to your symptoms starting
  • ask if anyone you have been in contact with is under 18 or lives outside of England

Contact tracers will NOT:

  • ask you to dial a premium rate (09 or 087) number to speak to them
  • ask you to make any form of payment or purchase a product or any kind
  • ask for any details about your bank account
  • ask for your social media identities or login details, or those of your contacts
  • ask you for any passwords or PINs, or ask you to set up any passwords or PINs over the phone
  • disclose any of your personal or medical information to your contacts
  • provide medical advice on the treatment of any potential coronavirus symptoms
  • ask you to download any software to your PC or ask you to hand over control of your PC, smartphone or tablet to anyone else
  • ask you to access any website that does not belong to the government or NHS


Supermarket priority delivery and shopping hours

Various supermarkets have reserved specific time slots for key workers and the elderly and the vulnerable:

ASDA:   NHS workers get priority queuing on Mon, Wed, Fri from 8am-9am; priority entry for browsing 9am-10am on Sun       

Co-op: Key workers ‘Prioritised’ Mon-Sat 8am-9am; Sun 10am-11am Elderly/vulnerable ‘Prioritised’ Mon-Sat 8am-9am; Sun 10am-11am

Marks & Spencer: Key workers - First hour of trading on Tue and Fri, Elderly/vulnerable - First hour of trading on Mon and Thu

Morrisons: Key workers - Mon-Sat 6am-7am; Sun 9am-9.30am

Sainsburys: Key workers - Priority entry Mon-Sat 7.30am-8am, Elderly/vulnerable - Priority entry Mon, Wed, Fri 8am-9am

Tesco: Key workers - Tue and Thu 9am-10am; browsing hour before checkouts open on Sun; NHS and emergency services staff allowed to go to front of queue at all times , Elderly/vulnerable - Mon, Wed, Fri 9am-10am

Waitrose: NHS and social care workers have priority access during normal opening hours after first hour of opening, Elderly/vulnerable - First hour of opening on Mon, Wed and Fri

Those who are clinically extremely vulnerable can use the government website to apply for additional support, including priority access to supermarket deliveries. 

Posters for high-risk or self-isolating households

If are unable to answer the door to deliveries, as you are in the high-risk category or are self-isolating, then the following posters may come in useful: 

High-risk poster

Self-isolating poster